Expert inspection & troubleshooting
Once your projector reaches our premises and you will receive notification from us of its receipt. Your product is inspected and checked by one of our specialists and you receive a detailed fault diagnosis. You immediately will receive a cost estimate from our technicians.
You can then decide:
- whether we should carry out the repair at the proposed price or
- or we send the appliance back to you without repairing it - in this case, a fee of €125.00 incl. VAT will be charged for the cost estimate and the cost of return transportation.
Please note that some faults are unforeseeable and changes to the cost estimate of up to 20% are considered automatically approved. Please also note that not every repair may be worthwhile for you and you may therefore wish to have the projector disposed of by us, in which case the fee for the cost estimate may also be waived in some cases.
If you have decided to have the repair carried out, we will inform you as soon as the device has been repaired and you can collect it again. We will also be happy to send the projector back to you (shipping is subject to a charge).