Service Projector Repair

Projector Repair

Please note, we offer only repair service for projectors with more than 5000 lumen. We will, of course, continue to process warranty and warranty claims.

Why our repair service is top of the line:

  1. We have gained decades of experience in repairing projectors from all manufacturers
  2. By making refurbishing one of our business principles, we have access to spare parts which it would not be profitable for other service providers to buy new. This permits us to offer projector repairs at very favourable rates which would not be feasible in Germany otherwise.
  3. Our technicians carry out repairs down to the lowest component level (the chip). Single soldered semiconductor components are even replaced here. In this way, we are able to reduce the costs for our customers many times over.

Professional projector repairs by specialists at affordable rates – the process:

  1. You fill out our repair service form online and then print it out. (You can also first print out the form and fill out the relevant fields by hand, but in this case we would request you to ensure that your writing is as legible as possible).
  2. You arrange to have your projector sent to us as follows:
    1. without the accessories (unless you are of the opinion that the fault could also be there, in which case please contact us first),
    2. including the repair service form,
    3. very well packed in the original box
  3. Your projector reaches our premises and your receive notification from us of its receipt.
  4. Your product is inspected and checked by one of our specialists and you receive a detailed fault diagnosis.
  5. You immediately receive a cost estimate from our technicians.
  6. Now you can decide:
    1. whether to let us carry out the repairs at the suggested price,
    2. or have us return the device to you without repairing it – in which case a fee of €49 is payable for the repair cost estimate and for the costs or returning the item to you (€5.90 for up to 30 kg),
    3. 3. or it is not worth carrying out the repairs and you would prefer to have the projector disposed of by us. In this case the fee for the cost estimate can also be partly waived.
  7. Should you decide to have the repairs carried out, we inform you as soon as your equipment has been repaired and you can collect it again. We are also more than happy to send the projector back to you (the shipment is with costs).
Error

Typical defects in projectors:

DLP Projector / Pixel Error / Starfield:

A typical error that occurs in DLP projectors, produced since 2007. Here an increasing number of white or black dots occur, which are constantly on the projection.
Total loss! We could replace the DLP chip (200-650€ incl. service), but unfortunately, the problem will occur after 3-36 months again sometime, also regardless of the use!
In their first 20 years of production DLP chips were unbreakable. We have seen units with 50,000 hours or more. Since 2007 there is a new convenient design of the DMD chip, which after 3-4 years gets ruined and has the error described above.

LCD projection error:

A typical mistake in LCD projectors are artifacts like bright color stains on white background, color spots on the image or other defects that are visible on the projected image. Repairable and worth it! There is mostly dust in the optical system or defective LCDs and polarizing filter. These are usually reparable damages. Here it is worthwhile to send the unit to us for review. Most times we can offer here a quick, convenient repair.

DLP or LCD projecor does not make a sound. Power supply defective!

If your device is unresponsive, no lamps lights or the lamp is not ignited, it often is a power supply failure. Repairable and worth it! As long as the motherboard is not damaged, a very easy repair. We have a lot of power supplies and lamp power supplies in stock, some we can replace the defective component on the power supply. Send your defective unit to us and we will fix your projector.

Up