1. Scope, Contract Language
1. These General Terms and Conditions (GTC) apply to the sale and dispatch of goods that you, as a business customer, purchase through our online shop on www.rebeam-shop.com. These GTC do not apply to orders placed through other platforms (e.g., our eBay shop).
2. Our GTC apply exclusively. The customer’s GTC are not accepted, even if we do not explicitly object to them in individual cases.
2. Exclusive Sale to Business Customers
1. We only sell to entrepreneurs as defined by § 14 of the German Civil Code (BGB). By creating a customer account and placing an order, you confirm that you are acting in the exercise of your commercial or independent professional activity when concluding the transaction. No sale to consumers as defined by § 13 BGB is permitted.
3. Conclusion of Contract
1. Our offers in the online shop are non-binding.
2. By placing an order in the online shop, the customer makes a binding offer to purchase the respective product. We may accept this offer within two business days following the day of the offer.
3. Upon receipt of the offer, we will send the customer a confirmation acknowledging receipt of the offer, which does not constitute acceptance. The offer is only accepted, and a purchase contract concluded, when we declare acceptance by separate email or dispatch the goods. For advance payment, the contract is formed upon receipt of our payment request.
4. We store the contract data. The customer will receive the essential contract elements, including these GTC, with the acceptance email.
4. Collection/Delivery
1. Unless otherwise specified, you can pick up the goods at our warehouse in Berlin. Alternatively, we deliver the goods under the following conditions.
2. All delivery times provided by us in the offer or otherwise agreed apply from the conclusion of the contract; in cases of prepayment, from receipt of payment. Our specified delivery time requires the customer’s timely and proper fulfillment of obligations, particularly the correct delivery address during ordering.
3. Delivery dates stated are approximate and may be exceeded by up to 5 business days. This does not apply if a fixed delivery date has been agreed. If no delivery date is stated or agreed, delivery within five business days is deemed agreed.
4. If the goods are dispatched per the customer agreement, and we have not assumed any additional installation or assembly work, our obligation is limited to the timely, proper delivery to the carrier. We are not responsible for delays caused by the carrier. Therefore, any shipping duration we provide is non-binding.
5. The risk of accidental loss, accidental damage, or accidental loss of the delivered goods transfers to the customer upon delivery to the carrier.
6. We will insure the goods against typical transport risks at our cost.
7. We generally deliver worldwide except to countries subject to sanctions.
8. Additional details on delivery can be found on our website under “Shipping Methods and Costs.”
5. Retention of Title
1. We retain ownership of the purchased goods until the purchase price has been fully paid.
2. In the event of default, we are entitled to demand the return of the reserved goods if we have withdrawn from the contract.
6. Payment and Shipping Costs, Return Costs, Offsetting, and Retention
1. All prices are net prices, excluding the applicable VAT and any additional shipping costs. The customer is responsible for duties and similar charges.
2. Delivery is only made against advance payment. The purchase price is due within 7 days after receiving the payment request.
3. We offer the payment methods listed under “Service” / “Payment Methods” in the footer of our website.
4. The current shipping costs for each product can be queried. The shipping costs shown in the offer refer to standard shipping. If higher shipping costs arise in individual cases for larger or express deliveries, we will indicate this.
5. The customer has no right to offset or retain payments unless the counterclaim is undisputed or legally determined.
7. Warranty
1. The warranty follows the statutory provisions in §§ 437 et seq. BGB unless otherwise provided.
2. If the delivered goods have a defect, we may choose between remedying the defect or delivering a defect-free item; this choice must be communicated in writing (including by fax or email) within 5 working days after notification of the defect.
3. If subsequent performance fails, is unreasonable for the customer, or we refuse it, the customer may, under applicable law, withdraw from the purchase contract, reduce the purchase price, or claim damages or reimbursement of expenses. However, for customer claims for damages, the specific provisions in section 8 apply.
4. The customer must carefully examine the goods upon delivery for damages, and any damage must be documented by the supplier. Transport damage should be reported within 24 hours. The goods are considered approved by the customer unless a defect is reported to us within (i) 10 business days in the case of obvious defects or (ii) otherwise within 10 business days of discovering the defect.
5. The warranty period is 24 months for newly manufactured items; for used goods, it is 30 days. This period begins with the transfer of risk to the customer and does not apply to damages claims due to injury to life, body, or health or due to intentional or grossly negligent breaches by the seller or their agents, which are governed by statutory periods.
6. If we have guaranteed specific properties for a certain period, the resulting claims remain unaffected.
7. Please send complaints and defect notifications by email to info@rebeam.de.
8. Liability
1. We are always liable for personal injuries (life, body, and health) per statutory provisions.
2. For property or financial damages not directly related to the purchased item, we are liable for intentional and gross negligence per statutory provisions. In cases of slight negligence, we are only liable for property and financial damages for breaches of essential contractual obligations (cardinal duties). Liability is limited to foreseeable, typical contractual damages at the time of contract conclusion. In such cases, liability for atypical indirect or consequential damages is excluded.
3. If our liability is excluded or limited, this also applies to the liability of agents and other persons whose actions we are responsible for.
4. Mandatory statutory liability provisions, particularly for guarantees, fraudulent concealment of defects, and liability under the Product Liability Act, remain unaffected.
9. Right of Withdrawal
1. As a business customer, you do not have a right of withdrawal under the BGB.
10. Data Protection
1. We collect, process, and use the data you provide in accordance with legal requirements, particularly the Federal Data Protection Act and the GDPR. Your personal data is electronically stored and used solely for contract processing. For additional purposes (e.g., sending product information, newsletters), data will only be used with your consent, which can be withdrawn at any time. For further information, please refer to our Privacy Policy.
11. Final Provisions
1. The contract language is German.
2. If the customer is a merchant or public corporation, the place of jurisdiction for all disputes arising from this contract is Berlin (ReBeam’s registered office).
3. German law applies to the conclusion and execution of all contracts, excluding the UN Convention on Contracts for the International Sale of Goods.
4. The contract remains binding in its other parts even if individual provisions are legally ineffective. In place of the ineffective points, the statutory provisions apply if available.

Berlin in October 2024